Shipping & Returns

We at YUNG NEON process and ship orders from our warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 4-7 business days, unless otherwise noted. Processing time for custom/handmade and pre-order pieces may take longer, and these details can be found on the product pages and order confirmation emails. 

You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.

SHIPPING & HANDLING

Due to extremely high demand recently, there is a slight waiting list right now - we treat all orders first come first served, so right now hand made custom production time averages 4-5 weeks after payment. We never rush production as each piece is kept to the highest standard. You will always be kept updated on your piece throughout this time frame.

NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order so we recommend to wait patiently for up to 5 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery service for updates in regards to regular mailing services.

Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number.

We offer a range of shipping options to all countries globally, with different prices to reflect different shipping speeds...

Shipping time guidelines are as follow:

 

UK Shipping -

Standard Shipping (FEDEX Fully Tracked, 3-5 days) - 3-5 days delivery after hand made production of 4-5 weeks, fully tracked service - $29 or FREE on orders over $300

Express Shipping (FEDEX Fully Tracked, next working day) - next day delivery after hand made production of 4-5 weeks, fully tracked and signed service - $59 or $29 on orders over $300

 

European Shipping *4-5 weeks due to high demand*-

Standard Shipping (FEDEX Fully Tracked, 3-5 days) - 3-5 days delivery after hand made production of 4-5 weeks, fully tracked service - $29 or FREE on orders over $300

Express Shipping (FEDEX Fully Tracked, next working day) - next day delivery after hand made production of 4-5 weeks, fully tracked and signed service - $59 or $29 on orders over $300

 

USA Shipping -

Standard Shipping (FEDEX Fully Tracked, 3-5 days) - 3-5 days delivery after hand made production of 4-5 weeks, fully tracked service - $29 or FREE on orders over $300

Express Shipping (FEDEX Fully Tracked, next working day) - next day delivery after hand made production of 4-5 weeks, fully tracked and signed service - $59 or $29 on orders over $300

 

Australia/New Zealand/Canada/Asia Shipping -

Standard Shipping (FEDEX Fully Tracked, 3-5 days) - 3-5 days delivery after hand made production of 4-5 weeks, fully tracked service - $29 or FREE on orders over $300

Express Shipping (FEDEX Fully Tracked, next working day) - next day delivery after hand made production of 4-5 weeks, fully tracked and signed service - $59 or $29 on orders over $300

 

Rest of World Shipping -

Standard Shipping (FEDEX Fully Tracked, 3-5 days) - 3-5 days delivery after hand made production of 4-5 weeks, fully tracked service - $29 or FREE on orders over $300

Express Shipping (FEDEX Fully Tracked, next working day) - next day delivery after hand made production of 4-5 weeks, fully tracked and signed service - $59 or $29 on orders over $300

 

RETURNS

All our pieces are made by hand to order, meaning that each piece produced is truly unique!

We can only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.

In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at yungneon007@gmail.com and we will deliver a replacement free of charge.

We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge!

Import Fees/Duties

Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.

This is standard procedure for any item bought online and is entirely out of our hands - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Yung Neon. 

If you need any more help whatsoever, please don't hesitate to contact our team via email at yungneon007@gmail.com